Remote Production Support Director

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Apr 07, 2021

This job expires in: 27 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A retail technology company is searching for a person to fill their position for a Remote Production Support Director.

Individual must be able to fulfill the following responsibilities:

  • Oversee the operations department’s strategic goals and ensuring their success at a global scale
  • Manage against KPIs, monitoring key thresholds that inform customer health
  • Provide leadership and mentorship to a management operations management and production support teams

Position Requirements Include:

  • 7+ years’ experience in people-management roles
  • At least 5 years of experience managing a production support or technical operations teams of 15 or more
  • Technical experience with systems like GitHub and SQL Server
  • Experienced in full range of management tasks including recruiting, training, coaching, career development & performance management
  • Has experience developing team goals, as well as using tools to measure team performance
  • Consistently met or exceeded team goals including meeting SLAs

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