Remote Project Coordinator

Job Summary

To facilitate end-to-end oversight and support for installation jobs, the full-time Remote Project Coordinator will manage customer interactions, track project progress, and ensure effective communication with service providers and vendors.

Key responsibilities

• Answer inbound calls and manage outbound communications to provide installation job support
• Conduct initial contact with customers and service providers to verify project scope and ensure alignment
• Submit accurate documentation of all project-related interactions in the appropriate technology tools

Required qualifications

• High school diploma or GED, or equivalent years of experience in lieu of education requirement
• 1-3 years of experience in a customer-facing role
• Experience in project coordination or the remodeling/construction industry is preferred
• Experience working in a Project Management function is a plus
• Experience in a contact center environment is advantageous