Remote Project Coordinator

Job Summary

To support customer installation projects, the full-time Remote Project Coordinator will manage communication and coordination between customers, service providers, and stores, ensuring timely updates and issue resolution while working in a fast-paced environment.

Key responsibilities

• Answer inbound calls and manage outbound communication regarding installation job support
• Conduct initial contact with customers and service providers to verify project scope and expectations
• Document all interactions and manage Work Order issues post-project completion

Required qualifications

• High school diploma or GED, or equivalent experience
• 1-3 years of experience in a customer-facing role
• Experience in project coordination or the remodeling/construction industry is preferred
• Experience working in a Project Management function is advantageous
• Familiarity with contact center environments is a plus