Job Summary

A staffing agency is filling a position for a Remote Provider Support Service Center Agent in Atlanta.

Candidates will be responsible for the following:

• Receiving approximately 5000 provider inquiries per month from designated frontline staff involved in HRSA’s PRF, as needed
• Checking provider status within a reporting or application system, as needed
• Analyzing PRF information to draft general responses to incoming questions, as needed

Required Skills:

• High school diploma, GED, or equivalent education required
• Minimum 1-5 years customer service and/or financial products for service experience required
• Participate in training and receive certification that all required modules received a passing score
• General knowledge of government programs
• COVID-19 vaccination will likely be a qualification standard for the job