Remote Provider Support Service Center Supervisor in Killeen

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Mon, Jan 25, 2021

Job Summary

A staffing agency is searching for a person to fill their position for a Remote Provider Support Service Center Supervisor in Killeen.

Must be able to:

  • Supervise the work of agents and case managers to ensure adherence to quality standards, deadlines, and proper procedures
  • Assist in hiring and training new contact center staff
  • Perform tasks to assure project and program service level requirements and goals are met

Applicants must meet the following qualifications:

  • Bachelor’s Degree required
  • Familiarity with CRC or CRM contractor computer systems
  • Proven experience of working as a Contact Center Supervisor or Contact Center Manager role
  • Favorable Fitness Determination required; subsequent to government background checks, including eQuip and NACI background check
  • Excellent analytical and problem-solving skills
  • Must be able to type a minimum of 20 WPM, 30 WPM preferred

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