Job Summary
A staffing agency is searching for a person to fill their position for a Remote Provider Support Service Center Supervisor in Killeen.
Must be able to:
- Supervise the work of agents and case managers to ensure adherence to quality standards, deadlines, and proper procedures
- Assist in hiring and training new contact center staff
- Perform tasks to assure project and program service level requirements and goals are met
Applicants must meet the following qualifications:
- Bachelor’s Degree required
- Familiarity with CRC or CRM contractor computer systems
- Proven experience of working as a Contact Center Supervisor or Contact Center Manager role
- Favorable Fitness Determination required; subsequent to government background checks, including eQuip and NACI background check
- Excellent analytical and problem-solving skills
- Must be able to type a minimum of 20 WPM, 30 WPM preferred