Job Summary

An information technology company is in need of a Remote Public Sector Customer Success Engineer.

Core Responsibilities of this position include:

• Providing technical guidance to existing customers on product deployment and configuration
• Facilitating engagement with support resources and resolving tier 1 incidents with possible
• Delivering technical training on the family of products

Qualifications for this position include:

• Ability to travel approximately 25%
• 5-7 years’ technical project management, technical account management
• 2+ years' experience (and demonstrated credibility) working in a technical role
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• World-class verbal and written communication skills
• Collaborative and team-oriented