Remote Publishing Customer Success Manager

Job Summary

A cloud technology company needs applicants for an opening for a Remote Publishing Customer Success Manager.

Candidates will be responsible for the following:

• Strengthening publishing client relationships health post-sale
• Serving as a client advocate who will drive strong renewal rates
• Developing and executing strategic plans for internal stakeholders as well as quarterly business reviews

Qualifications Include:

• Excellent communication and interpersonal skills
• Bachelor's degree or equivalent experience
• 3+ years of customer success/account management experience
• Experience balancing the needs of multiple stakeholders and working under tight time frames
• Experience successfully building senior-level business relationships and facilitating conversations
• Proven track record in a client-facing role, driving client engagement