Job Summary

A tech support and process solutions provider is in need of a Remote Quality Alignment Specialist.

Core Responsibilities of this position include:

• Reviewing calls for Strategic Call Listening projects and capture data from the calls
• Evaluating recorded and/or transcribed interactions between the caller/chatter/correspondent
• Providing accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures

Required Skills:

• Minimum one (1) year of call center customer service experience
• High School diploma or equivalent required
• Proven track record of working independently in a self-directed role where work is self-initiated required