Remote Quality and Member Experience Advisor

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Nov 16, 2020

This job expires in 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced, Executive Level

Education Level: Bachelors

Job Summary

A healthcare company needs applicants for an opening for a Remote Quality and Member Experience Advisor.

Candidates will be responsible for the following:

  • Leveraging various programming tools to improve efficiency and productivity
  • Using a combination of SQL, Tableau, and SharePoint to create and run custom queries
  • Coordinating with business partners to ensure all data services needs are addressed

Position Requirements Include:

  • Minimum 3 years of project work experience in improving process flow and Root Cause analysis
  • Intermediate knowledge of SQL, Tableau, and SharePoint
  • Lean Six Sigma Green Belt or Black Belt certification and/or PMP Certification
  • Knowledge of Quality, Lean, Kaizen and other continuous improvement tools
  • Proven success building process flow maps using tools like VISIO
  • Experience with Hadoop or Python