Remote Quality Assurance Agent

Job Summary

Providing excellent customer service, the remote Product Quality Assurance Agent will assist dealership partners by documenting information and resolving issues efficiently while working part-time from Alabama.

Key responsibilities

• Receive and respond to calls from dealers, gathering and documenting necessary information
• Deliver timely and accurate solutions through various communication channels, including phone calls, chats, and emails
• Meet quality and productivity targets by understanding project operations and workflow processes

Required qualifications

• High school diploma or equivalent
• One or more years of customer service experience, preferably in a call center environment
• Strong computer navigation and typing skills
• Ability to pass a pre-employment background check and drug screen
• Reliable availability to work shifts within the center's hours of operation, Monday through Friday