Remote Quality Assurance Analyst

Job Summary

A company is looking for a Remote Quality Assurance Analyst.

Key Responsibilities

• Monitor performance quality of call center associates through calls, chats, and emails
• Compile and track performance data using quality monitoring systems
• Assist in coaching agents to improve call quality and facilitate calibration sessions

Required Qualifications

• 2-3 years of call center experience with at least 1 year in quality assurance
• Bachelor's degree preferred
• Strong understanding of contact center operations and quality assurance roles
• Proficient in Microsoft Office Suite
• Bi-lingual in Spanish is a plus