Job Summary
A staffing agency needs applicants for an opening for a Remote Quality Assurance Specialist.
Individual must be able to fulfill the following responsibilities:
- Monitor calls and conduct audits as necessary
- Conduct quality assurance audits and monitors and records results
- Conduct quality control evaluations of calls
Must meet the following requirements for consideration:
- Knowledge of Quality Assurance policies and processes
- Must have high speed internet connection
- Must fluently speak English
- Must be a U.S. Citizen
- Proficient in PC skills, such as Word, Excel, Outlook, Access, etc
- Ability to facilitate and/or participate in group discussion