Job Summary

A staffing agency needs applicants for an opening for a Remote Quality Assurance Specialist.

Individual must be able to fulfill the following responsibilities:

• Monitor calls and conduct audits as necessary
• Conduct quality assurance audits and monitors and records results
• Conduct quality control evaluations of calls

Must meet the following requirements for consideration:

• Knowledge of Quality Assurance policies and processes
• Must have high speed internet connection
• Must fluently speak English
• Must be a U.S. Citizen
• Proficient in PC skills, such as Word, Excel, Outlook, Access, etc
• Ability to facilitate and/or participate in group discussion