Job Summary
An online retailer of heating, air conditioning, and indoor air quality products has an open position for a Remote Quality Assurance Specialist in Chicago.
Core Responsibilities Include:
- Reviewing inbound and outbound calls for teams for quality assurance according to the company's metrics
- Researching account activity to ensure proper completion, follow up, and communication
- Reviewing chat logs for team members for quality assurance
Qualifications for this position include:
- Ability to make thoughtful decisions
- Active listening skills
- Appreciation for research
- A good balance of left and right-brained thinking
- Can hold people accountable to high standards
- Strong attention to detail with a precision-mindset