Remote Quality Management Coordinator

Job Summary

To support the insurance appraisal process, the part-time Remote Quality Management Coordinator will contact policyholders to explain appraisal requirements, provide technical assistance with photo-capture apps, and maintain work order statuses while working from home.

Key responsibilities

• Contact policyholders via phone, SMS, and email to explain insurance appraisal requirements and build trust
• Provide concierge service to homeowners using ASSIST products, assisting with app installation and technical inquiries
• Keep work order statuses updated and communicate any unusual situations to management

Required qualifications

• Excellent communication and customer service skills
• Demonstrated high emotional intelligence with strong listening and problem-solving abilities
• Ability to organize, prioritize work, and meet deadlines while handling multiple assignments
• Proficiency in resolving technical difficulties and responding to inquiries from various stakeholders
• Strong analytical skills and resourcefulness