Job Summary
A community development technology company has an open position for a Remote Quality Service Coordinator.
Core Responsibilities Include:
- Fostering customer success by efficiently resolving customer inquiries and complaints
- Assisting CXRs on-demand when they need expert-level assistance to resolve calls.
- Toggling between multiple REEF systems and databases
Skills and Requirements Include:
- Subject matter expertise gained as a CXR in the REEF CX
- Proven ability to consistently meet CXR KPIs as a CXR in the REEF CX
- High school diploma or equivalent certification
- Previous experience in a high-volume, fast-paced environment
