Job Summary
A residential real estate company is filling a position for a Remote Real Estate Host Customer Support Advocate.
Core Responsibilities Include:
- Mitigating escalations with empathy and directness
- Maintaining knowledge of our web product and policies and obtain customer feedback
- Identifying common problems and escalate them
Applicants must meet the following qualifications:
- Business to Business (B2B) experience
- Time management and organizational skills
- 2+ years of customer service, account management, training, or teaching experience
- Experience solving complex problems
- Ability to balance empathy and compassion with being firm
- Advanced computer skills, tech savviness, and ability to quickly learn the nuances of a new interface
