Remote Real Estate Platform Technical Support Analyst

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Nov 12, 2021

This job expires in: 11 days

Job Category: Real Estate

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A software development company is seeking a Remote Real Estate Platform Technical Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Provide excellent technical support as our clients utilize our real estate websites and CRM platform
  • Ensure that our clients are successful using our software by providing the best education and support
  • Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems

Position Requirements Include:

  • Demonstrated excitement at the prospect of mastering a subject and working in it day to day
  • Demonstrated hard worker with a proven track record of getting things done carefully and efficiently
  • Demonstrated top notch writing skills
  • 1 to 3+ years working in customer support or customer success
  • Experience providing support in a SaaS environment
  • Experience having worked in Basecamp, Help Scout, and a web-based CRM or similar programs

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