Job is Expired
Location: Arizona, Arkansas, Colorado, Florida, Illinois, Indiana, Iowa, Michigan, Nebraska, Ohio, Tennessee, Texas, Wisconsin
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 14, 2022
Job Summary
A technology solutions company is filling a position for a Remote Real Time Adherence Analyst.
Core Responsibilities Include:
- Providing real-time monitoring via available tools and workforce management techniques
- Maintaining constant communication with Program Success teams
- Monitoring all external factors affecting call center performance
Qualifications for this position include:
- Moderate/Advanced Excel skills, PowerBi, SQL queries, & Five9
- Advanced working knowledge of Excel and other Windows based programs
- Competency communicating with all organizational levels and building strong relationships with internal teams
- Ability to multi-task, be very detail-oriented, meet deadlines and be accountable for performance
- Minimum of two years of experience performing WFM-related functions
