Remote Real-Time Analyst

Job Summary

A company is looking for a Real-Time Analyst.

Key Responsibilities

• Manage inbound traffic across multiple channels to ensure consistent service level standards
• Utilize workforce management software and historical data to implement staffing adjustments
• Develop and distribute performance dashboards and reports to leadership

Required Qualifications

• Minimum of 2 years in workforce management or contact center leadership
• Strong ability to analyze data using Google Sheets or Microsoft Excel
• Experience in high-volume, multi-channel environments is preferred
• Prior experience with workforce management software and CRM systems is advantageous
• Ability to maintain focus in a fast-paced setting