Job Summary
A technology company has a current position open for a Remote Real Time Analyst.
Core Responsibilities Include:
- Monitoring and reacting to fluctuations in call volume
- Watching staffing levels at each site
- Adjusting numerous real-time metrics
Must meet the following requirements for consideration:
- Ability to ensure that the contact center resources are effectively utilized
- Ability to deliver targeted service level objectives
- Ability to monitor real-time production and workforce adjustments
- Ability to adapt intraday forecast derived from understood business drivers
