Job is Expired
Location: Alabama, Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Kentucky, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin
Compensation: Salary
Staff Reviewed: Wed, Jun 23, 2021
Job Summary
A religious health ministry is seeking a Remote Real Time Analyst.
Core Responsibilities of this position include:
- Monitoring, recording, and escalating real-time schedule adherence impacts
- Performing time-off management responsibilities within WFM software tools
- Providing back-up support for forecasting and scheduling processes
RequiredSkills:
- Excellent ability to communicate effectively in written, oral, and digital formats
- Expert skill with Microsoft Office (Word, Excel, PowerPoint, Outlook)
- 3 years of Workforce Management or equivalent experience in a call/contact center environment
- Strong computer and analytical skills
- High School Diploma or GED required
- Knowledge of forecasting/scheduling software required
