Job Summary

At Skybridge, we value providing opportunities to our teams to grow in the call center and fulfillment careers as Agents and Associates; whether it's their first job or returning to the workforce after a period of time, we get them moving in their work again. Our Recruiting Team is a high energy group of professionals, with the passion to find the right opportunity for each applicant to start their journey with Skybridge Americas.

The Recruiting Manager is a virtual role, responsible for developing and executing highly effective recruitment and selection strategies throughout the US and Canada remote and on site workforce, focusing on fulfilling our growth strategy and remote worker solution for our contact center and fulfillment business. This is a working manager position that is responsible for full cycle recruitment: sourcing, recruiting, as well as directing the recruiting activities for managerial, professional, technical and some non-exempt customer service and warehouse staffing. This position will be responsible for some non-exempt sourcing and recruiting while being the lead for 2-3 direct reports.

The Recruiting Manager is the key partner for leadership and management to create internal and external recruiting methods and procedures to meet business requirements. Ensures recruiting strategy, methodology, and processes are aligned with business needs, talent strategy and desired employee capabilities/skills. Ensures compliance with all legal aspects of recruiting function.

Primary Duties & Responsibilities
Sources, recruits, and hires non-exempt and some exempt applicants in a high-volume contact center and warehouse environment; work at home non-exempt applicants across the United States and Canada.
Execute contact center work at home sourcing, interviewing, and selection strategy throughout the US and Canada locations; makes recommendations and assists the VP of HR in executing new programs, systems, and practices
Manage and develop a high performing talent acquisition team.
Performs comprehensive targeted research strategy for qualified candidates via internal databases, job boards, schools, professional associations, business contacts with other companies and discussions with other research personnel
Manages the delivery of key metrics for the Recruitment Effectiveness Scorecard supporting the organizational strategy; makes recommendations for effective metrics to deliver results.
Provide day to day direction and supervision talent acquisition team members to achieve Key Performance Indicators and business metrics
Organize and/or attend career fairs, assessment centers or other events; may develop recruitment collateral aligned with the organizational culture
Leverage relationships and networks in the call center and warehouse industry to identify and attract top talent to key business areas
Utilizes behavioral and industry best practices in interviewing techniques to accurately screen and assess candidates in compliance with local employment standards.
Implements changes in the interviewing and selection process quickly based on on-boarding and training feedback.
Leads the process of and conducts background checks utilizing the ATS and 3rd party vendor process in collaboration with Human Resources
Performs regular ATS optimization and alignment; manages and maintains ATS to ensure up to date analytics and candidates have a positive experience with the application, interviewing, and candidate process; manages user administration process
Presents job opportunities to qualified candidates and negotiates job offers for the most qualified candidate(s); Generates and sends offer materials and pre-employment process in collaboration with Human Resources;
Accurately reports on status of filling positions, identifies hiring barriers, implements plan to resolve, escalates issues not resolved timely and is responsible for staffing goals.
May provide training and coaching to hiring managers in appropriate interviewing techniques, applicant selection and company hiring processes and procedures.
Manage the Recruitment invoicing and cost center allocation process with the VP of Human Resources
Occasional travel (0-10%) to hiring events or related functions in sourcing strategy
Performs other duties as required.
Duties and responsibilities may be added, deleted, or changed to meet the needs of the organization.

Required Qualifications
Bachelor's degree in related field
Minimum of 5+ years in high volume recruitment staffing agency recruiting experience preferred
Previous supervision or management experience required
Fluency in 2 languages including written/verbal English preferred; French/English bilingual preferred
Previous Home Customer Service Agent recruiting experience highly preferred
Proficient in Microsoft Office Excel is a must
Experience with ATS management and system optimization; ApplicantPro experience is a plus
Experience with reporting recruitment metrics and trends
Excellent understanding and demonstration of recruitment best practices and related to US EEOC requirements and Canada Human Rights Commission
Excellent judgment in a complex, fast paced, high volume environment
Excellent professional communication skills (both verbal and written);
Strong problem solving and analytical skills;
Attention to detail with the ability to identify problem areas proactively;
Excellent organizational and time management skills;
High level of integrity with the ability to keep confidential information secure;
Customer service orientation with the ability to relate to all levels of staff;
Desire to continually upgrade skills, knowledge and abilities
Skybridge Americas is committed to diversity and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://www.applicantpro.com/j/804165-176680