Job Summary
The Relationship Manager role consists of outgoing, friendly, genial interactions with a wide range of people. The Relationship Manager will connect with other people and meet new and different people on a day-to-day basis in order to establish trusting relationships between clients, assistants, and AssistPro. The emphasis of this position is leading people through The AssistPro Advantage Proven Process while still cultivating personal relationships.
AssistPro is 100% remote, giving you the benefit of working from home.
Company hours are 9am-5pm EST.
We are currently only accepting applications from GA, SC, MO, AR, MN, KS, FL,
TX and OK.
This is a non-exempt, full-time, hourly position.
As a Relationship Manager your primary objectives will be:
-Develop and manage client and assistant relationships throughout the client lifecycle
-Facilitate the client-facing component of the Match phase of The AssistPro
Advantage Proven Process
-Execute the Launch and Master phases of The AssistPro Advantage Proven
Process
-Identify, discuss, and solve client and assistant issues
As a Relationship Manager you will be expected to:
-Build positive and collaborative relationships
-Lead clients and assistants through The AssistPro Advantage Proven Process
-Facilitate the client-facing component of the Match phase of The AssistPro
Advantage Proven Process
-Execute the Launch and Master phases of The AssistPro Advantage Proven
Process
-Understand and interact with the internal software platforms, CRM and automation platforms, that move clients and assistants through the Launch and Master phases of the AssistPro Proven Process.
-Remove obstacles, resolve issues, and make decisions for clients and assistants
-Attend quarterly planning sessions, establish 90-day goals, and execute quarterly plans
-Attend weekly departmental L10 meetings
-Conduct weekly assistant meetings and bi-weekly assistant Town Hall meetings
-Handle assistant transitions as well as short-term placement needs
Characteristics of an Ideal Candidate:
-Ability and desire to quickly form relationships
-Ability and desire to read other people, listen to them, and empathize with them.
-Must have a warm, helpful, and friendly natural personality
-People-oriented with a persuasive and enthusiastic style of communication
-Ability to regularly interact with internal software platforms running the AssistPro
Proven Process
-Quick to connect
-Service-oriented
-Detail-oriented
-Likes executing processes through people
Compensation Specifics:
-Availability: Full-time
-Starting rate: $20/hour
