Remote Relationship Manager

Job Summary

Serving as a trusted advisor and partner for clients, the remote Relationship Manager will manage client requests, provide timely customer service, and act as a liaison between clients and internal teams, with occasional travel to Fort Lauderdale, Florida.

Key Responsibilities:

• Be the voice of the customer and navigate internal processes with stakeholders from various teams
• Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise
• Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner

Required Qualifications:

• 2+ years of experience in Customer Success or Account Management
• Strong customer service and project management skills
• Ability to organize a daily workload by priorities and meet deadlines in a fast-paced environment
• Prior experience using Asana or other project management tools is a plus
• A background in accounting, bookkeeping, or community association management is a plus