Remote Renewal Specialist

Job Summary

Managing a portfolio of customer renewals, the full-time Remote Renewal Specialist will ensure accurate handling of renewals, collaborate with Customer Success Managers, and lead negotiations to secure revenue while maintaining precise records in Salesforce.

Key responsibilities

• Manage all renewal opportunities within the assigned portfolio, researching customer health and account status
• Collaborate with Tech Touch Customer Success Managers to strategize on accounts and maximize bookings
• Lead direct conversations with customers to understand their needs, handle objections, and negotiate contract terms

Required qualifications

• 1+ years of experience in renewals, sales operations, or account management in a fast-paced environment
• Strong organizational skills with the ability to manage a high volume of accounts and tasks
• Direct communication style with proficiency in writing professional emails and leading negotiations
• Process-oriented mindset with attention to detail in maintaining Salesforce records
• Collaborative approach to building strong working relationships with team members