Remote Reservations Agent

Job Summary

Actively selling rooms and managing high-volume communication, the full-time Remote Reservations Agent will handle reservations through calls, emails, SMS, and website chat while providing excellent customer service and support.

Key responsibilities

• Manage and respond to call, email, messaging, SMS, and website chat activities efficiently
• Sell rooms and upsell packages while accurately quoting rates and policies to customers
• Resolve customer inquiries and complaints, ensuring a professional representation of the company

Required qualifications

• High School Diploma and at least 18 years of age
• Preferred experience in hotel, front desk, or reservations roles
• Proficiency in Office 365 and experience with Property Management Systems (PMS)
• Strong organizational skills and ability to manage multiple priorities effectively
• Excellent interpersonal and communication skills, with a focus on customer service