Remote Resource Planning Consultant

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Mon, Jan 04, 2021

This job expires in: 19 days

Job Category: Consulting

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A healthcare and retail pharmacy company is seeking a Remote Resource Planning Consultant.

Core Responsibilities of this position include:

  • Maintaining and handling incoming emails through the RPESET Moxie inbox related to schedule changes etc
  • Developing schedules which effectively deliver staffing levels that consistently achieve service level commitments
  • Managing non-productive time request’s, ensuring activities are planned without impacting SLAs

Must meet the following requirements for consideration:

  • Required to travel when needed
  • Minimum 3 years’ Workforce management experience in a multi-site environment
  • Expert proficiency using NICE/IEX management application
  • Expert knowledge of Avaya Supervisor
  • Avaya ACD configuration experience (vectors and VDNs)
  • Proficient in MS-Office applications

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