Job Summary
A virtual, on-demand, contact center has an open position for a Remote Resource Specialist.
Core Responsibilities of this position include:
- Being a resource to contractors by providing analysis of performance metrics
- Being a resource to contractors to assist in meeting client's performance and quality standards
- Ensuring each agent is abiding by the terms and conditions set forth
Position Requirements Include:
- Proficiency in Microsoft Office 365
- Analytical problem-solving skills
- Ability to build and maintain strong client relationships
