Remote Restaurant Platform Customer Care Process Analyst

Job Summary

A cloud-based restaurant management software company is filling a position for a Remote Restaurant Platform Customer Care Process Analyst.

Candidates will be responsible for the following:

• Acting as process SME for assigned Customer Care Campaign
• Analyzing ticket data and manage the evaluation of internal and external workflows to identify top opportunities for improvement
• Owning the development and maintenance of current and future state process maps using tools such as Lucid Chart and Miro

Qualifications Include:

• 5 years of experience working in a Business, Operations, Data or Analytics environment
• Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake
• Strong interpersonal and communication skills with the ability to report on data and key insights to Operational Leaders
• Experience working directly with Leadership and Key Internal Stakeholders
• Experience managing multiple projects concurrently while maintaining strong organizational skills
• Capable of working independently with minimal supervision and completing all required duties consistently