Remote Retail Customer Experience Associate

Location: Pacific Time

Compensation: To Be Discussed

Staff Reviewed: Mon, Aug 03, 2020

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A retail company is searching for a person to fill their position for a Remote Retail Customer Experience Associate.

Must be able to:

  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every customer
  • Answer incoming customer emails regarding billing issues, product problems, service questions, etc
  • Work with other internal teams to stay updated on product knowledge

Qualifications for this position include:

  • Impeccable judgment when trusted with sensitive, non-public data and information
  • Excellent written communicator, you are able to type at least 60 words per minute
  • Experience in a high volume, customer-facing support role