Job Summary
A retailer that offers a variety of consumer products through television programming and e-commerce websites has a current position open for a Remote Retail Customer Service Representative .
Core Responsibilities of this position include:
- Assisting customers with questions while personalizing the experience for each caller
- Confirming refunds, taking payments, placing orders, analyzing account data, etc
- Handling a high volume of customer inquires
Skills and Requirements Include:
- Problem solves and de-escalates unique situations while sustaining a high-paced call volume stems and screens
- Learns and works in a virtual environment with a set schedule and structured day
- Effectively communicates with a variety of customer styles, peers, and leaders
- Multitasks with ease and navigates multiple systems and screens while assisting customers
- Can sit for long periods of time
