Remote Retail Customer Service Specialist

Job is Expired

Location: Ohio, Pennsylvania

Compensation: Hourly

Staff Reviewed: Wed, Aug 18, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

An online retailer has a current position open for a Remote Retail Customer Service Specialist.

Core Responsibilities of this position include:

  • Assisting customers to place orders over the phone and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries
  • Responding to phone calls and e-mails in a timely manner that addresses the core issue of the customer inquiry

Applicants must meet the following qualifications:

  • Proficiency in Microsoft Office programs
  • Proven ability to maintain high quality calls
  • Demonstrated excellence in customer issue resolution across all contact channels (e-mail and phone)
  • Ability to close customer issues quickly and expediently
  • Ability to establish a rapport with customers to facilitate the likelihood of retention
  • Call Center experience preferred

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