Job Summary
An online retailer has a current position open for a Remote Retail Customer Service Specialist.
Core Responsibilities of this position include:
- Assisting customers to place orders over the phone and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, opting out of marketing e-mails, and general inquiries
- Responding to phone calls and e-mails in a timely manner that addresses the core issue of the customer inquiry
Applicants must meet the following qualifications:
- Proficiency in Microsoft Office programs
- Proven ability to maintain high quality calls
- Demonstrated excellence in customer issue resolution across all contact channels (e-mail and phone)
- Ability to close customer issues quickly and expediently
- Ability to establish a rapport with customers to facilitate the likelihood of retention
- Call Center experience preferred
