Job Summary
A consumer products company is searching for a person to fill their position for a Remote Retail Customer Service Specialist in the Greater Dallas Area.
Individual must be able to fulfill the following responsibilities:
- Field inbound calls from our customers with potential for extended periods of high volume
- Maintain a quiet remote work environment free of background noise
- Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs
Must meet the following requirements for consideration:
- Must be able to be onsite for training, team meetings, events or work during periods of prolonged outages
- Previous experience in order service and/or customer service
- Must be able to sit for long periods of time (at a computer, speaking with customers)
- Strong PC skills to include: Internet, Microsoft Windows, and Outlook
- Strong organizational, detail orientation and follow through skills
- Strong communication skills and a desire to build customer loyalty
