Job Summary
An internet retail company has an open position for a Remote Retail Industry Customer Service Representative in Columbus.
Individual must be able to fulfill the following responsibilities:
- Provide friendly, helpful customer support to customers during the busy holiday season
- Assist customers with issues, including order placement, order status updates, order modifications, delivery issues, and product issues
- Work across multiple platforms, including Zendesk, Microsoft Office, and internal tools
Must meet the following requirements for consideration:
- Strong data entry and typing skills
- Proficiency with MS Office
- Familiarity with call center technology
- Experience in customer service, retail or hospitality
- Customer oriented and friendly with a friendly, supportive presence on the phone
- Ability to work will with customers and colleagues in a fast paced environment.