Job Summary
A customer experience platform is in need of a Remote Retail Industry Customer Success Director.
Core Responsibilities of this position include:
- Leading the operationalization of the Customer Strategic/Global Success organization
- Building and driving programs to measure customer health, account load balancing, renewal forecasting, etc
- Managing a team of Customer Success Managers and empowering them to deliver excellent client experiences
Skills and Requirements Include:
- 8+ years experience leading a team of CSMs and Retail Industry Consultants who work with strategic/global clients
- 10+ years of client-facing experience in retail consulting, customer success management, or similar roles
- Executive-level interpersonal, project management, and communication skills
- Self-Motivated, driven, high energy with an entrepreneurial curiosity
- Scaled a team in a fast growing B2B or B2C SaaS company or other similar organization
- Experience in, and the desire to, dig into data to uncover business insights and drive decision making
