Remote Retail Team Leader

Job Summary

A company is looking for a Remote Retail Team Leader.

Key Responsibilities

• Oversee day-to-day operations of a team of Customer Service Associates, ensuring performance meets or exceeds KPIs
• Coach, motivate, and appraise team members while enforcing organizational policies and recommending operational improvements
• Monitor staff performance and participate in hiring decisions and performance appraisals as needed

Required Qualifications

• Minimum of 2 years of previous related experience in a fast-paced leadership role
• Experience in a call center environment preferred
• Strong proficiency in MS Office applications including Word, Excel, and PowerPoint
• Flexible with scheduling to accommodate a 24x7 work environment
• Good attendance record and performance metrics within the last 90 days