Remote Retention Member Experience Specialist in Seattle

Job Summary

A pet medical insurance company has an open position for a Remote Retention Member Experience Specialist in Seattle.

Core Responsibilities of this position include:

• Answering inbound customer calls, working to find a solution to help customers
• Informing our current customers on how they can utilize their policy
• Addressing customer questions and concerns

Required Skills:

• Comfortable working in an office with pets
• Minimum 1 year of successful Customer Relations or Retention experience in a high volume call center
• Proficient with Microsoft Office applications such as Outlook, SharePoint and Dynamics CRM
• Property and Causality licensed in Washington State
• Minimum 35 wpm touch typing speed