Remote Retirement Benefits Specialist

Job Summary

As the initial point of contact for inquiries, the full-time Remote Retirement Benefits Representative will assist potential and existing members with their health, retirement, and financial benefits, providing phone-based administrative support and customer service in a remote environment.

Key responsibilities

• Handle inquiries regarding pension plans and 401k from retirees and current employees
• Document enrollment requests, status changes, and complaints while navigating multiple systems to provide accurate information
• Maintain proficiency in technical and program policies to ensure compliance with client guidelines

Required qualifications

• High School Diploma or GED
• Must be at least 18 years of age
• Previous customer service and/or call center experience
• Proficiency with MS Office and keyboarding skills
• Experience working with healthcare and employer benefits is highly preferred