Remote Reverse Mortgage Customer Service Representative

Job Summary

A reverse mortgage provider has an open position for a Remote Reverse Mortgage Customer Service Representative.

Candidates will be responsible for the following:

• Answering inbound and outbound calls for new and existing customers
• Entering customer data to accurately capture borrower's information
• Examining customer problems and implements appropriate corrective action to respond to customer requests

Qualifications Include:

• 1-2 years related experience in customer service/call center
• Proficient Microsoft Office skills
• Must be able to navigate a computerized data entry system or other relevant applications
• Ability to work in a fast pace environment and multi-task effectively and efficiently
• Strong listening skills to overcome customer objections