Remote RHY Operations Manager

Location: California

Compensation: To Be Discussed

Staff Reviewed: Mon, Jun 07, 2021

This job expires in: 18 days

Job Category: Business Operations

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A financial services company has a current position open for a Remote RHY Operations Manager.

Candidates will be responsible for the following:

  • Designing, documenting & implementing operational processes, tooling, escalation paths and internal controls
  • Establishing operations metrics and reporting and instituting a culture of continuous improvement
  • Coordinating escalations & operational engagement with third-party partners & vendors to ensure world-class customer experience

Skills and Requirements Include:

  • 7-10 years experience in building and scaling payments operations with a Money Services Business (MSB)
  • Experience working with third-party vendors
  • Experience working with cross-functional teams like Product and Engineering
  • Prior experience with debit card and B2C payments onboarding/KYC, fraud, and customer service
  • Ability to think critically and apply problem-solving skills to resolve issues and implement process improvements
  • Execution oriented mindset with the humility, drive, and scrappiness to get things done

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