Remote Roadside Assistance Agent

Job Summary

A company is looking for a Roadside Assistance Agent - Remote.

Key Responsibilities

• Assist customers with roadside assistance through incoming and outbound calls
• Follow established methods and procedures to ensure customer safety and satisfaction
• Meet quality-related metrics and goals while handling files with professionalism

Required Qualifications, Training, and Education

• Ability to express sympathy, empathy, and compassion
• Intermediate keyboarding and computer skills
• General knowledge of U.S. and Canada geography
• Willingness to incorporate feedback for performance improvement
• Ability to navigate and use multiple computer programs simultaneously