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Remote SaaS Customer Success Coach

Job is Expired
Location: California, Massachusetts, Texas
Compensation: Salary
Staff Reviewed: Sun, Jan 02, 2022
Job Category: Account Management
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A computer software company that markets products and services is seeking a Remote Customer Success Coach.

Must be able to:

  • Guide a portfolio of innovative customers through the adoption and growth journey with our world class SaaS PLM/QMS solution
  • Help companies to evolve their processes as business needs change, and inspire administrators and users to embrace company's capabilities
  • Respond to customer queries and advising on Arena capabilities and best practices

Position Requirements Include:

  • Experienced PLM and/or QMS enthusiast who understands the common business problems encountered by innovative “product” companies
  • Experience with design requirements, change control, sourcing, NPI, and quality
  • Ability to nurture relationships and identify risks or opportunities for expansion
  • Ability to identify and resolve issues or dissatisfactions by applying the correct resources
  • Ability to monitor escalations and advocating for product enhancements when appropriate
  • Ability to contribute to the ongoing optimization of our Coaching systems, processes, and tools

COMPLETE JOB DESCRIPTION

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