Job Summary
A computer software company has an open position for a Remote SaaS Customer Success Director.
Candidates will be responsible for the following:
- Being responsible for and manage success measures and KPIs
- Proactively understanding customer needs and working across cross-functional teams to develop a holistic strategy
- Being responsible for and measure the quality of the service provided, resolution times, and overall customer satisfaction
Qualifications for this position include:
- Strong business acumen and an interest in the startup ecosystem
- Empathy for customers and passion for revenue and growth
- 5+ years of progressive experience leading customer-facing teams for a complex, global SaaS organization serving tech-savvy customers
- Analytical and process-oriented mindset
- Experience designing and implementing large-scale enterprise deployment plans across multiple post-sales customer-facing roles
