Remote SaaS Customer Success Director

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Dec 20, 2021
Job Summary

A computer software company has an open position for a Remote SaaS Customer Success Director.

Candidates will be responsible for the following:

  • Being responsible for and manage success measures and KPIs
  • Proactively understanding customer needs and working across cross-functional teams to develop a holistic strategy
  • Being responsible for and measure the quality of the service provided, resolution times, and overall customer satisfaction

Qualifications for this position include:

  • Strong business acumen and an interest in the startup ecosystem
  • Empathy for customers and passion for revenue and growth
  • 5+ years of progressive experience leading customer-facing teams for a complex, global SaaS organization serving tech-savvy customers
  • Analytical and process-oriented mindset
  • Experience designing and implementing large-scale enterprise deployment plans across multiple post-sales customer-facing roles
COMPLETE JOB DESCRIPTION

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