Remote Saas Customer Success Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Oct 19, 2020

This job expires in 25 days

Job Category: Account Management

Remote Level: 100% Remote

Employer Type: Employer

Job Summary

An online media company is in need of a Remote Saas Customer Success Manager.

Candidates will be responsible for the following:

  • Clearly defining expectations and KPIs for Customer Success team members
  • Defining and optimizing customer journey supporting an exceptional customer experience
  • Ensuring new customer onboarding is seamless and driving utilization

Skills and Requirements Include:

  • 2+ years in the fields of Account Management or Customer Success
  • Proven success in leadership role
  • Subscription renewal/revenue/retention experience
  • Excellent communication skills
  • Ability to easily diffuse internal or external issues with confidence
  • Ability to work well in a fast moving team environment