Job Summary
A transportation technology company has an open position for a Remote SaaS Customer Success Manager in Boston.
Core Responsibilities Include:
- Managing the end-to-end software implementations with clients, post-sales
- Working alongside Sales and Product to facilitate discovery calls with strategic partners and clients
- Engaging directly with Sales and Product teams to ensure clients are satisfied and that adoption metrics are being met
Position Requirements Include:
- You have strong knowledge of SaaS platforms, integrations, and mobile applications
- You've earned a Bachelor's degree from a top-ranked institution
- You have 4-6 years of experience in a Customer Success role
- You have a solid understanding of and experience implementing successful customer retention
