Job Summary
An independent research company is seeking a Remote SaaS Customer Success Manager in Brooklyn.
Must be able to:
- Grow and operationalize the customer engagement for our SaaS platform
- Develop the systems to collect and analyze data and feedback
- Serve as the primary contact for the onboarding of new customers
Skills and Requirements Include:
- 4+ years of experience in Customer Success, Account Management, or similar
- Experience in working with clients ranging from small to enterprise-level
- Experience with varying forms of customer engagement
- Ability to manage projects, create structure, and design effective processes
