Remote SaaS Customer Success Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Jun 03, 2021

This job expires in: 10 days

Job Category: Sales

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A game server hosting company is seeking a Remote SaaS Customer Success Specialist.

Individual must be able to fulfill the following responsibilities:

  • Provide timely correspondence to customers via email, social media, or chat
  • Acknowledge and resolve customer complaints, escalate when necessary
  • Provide feedback on the efficiency of our customer-facing processes

Qualifications for this position include:

  • Knowledge of best customer success practices
  • Knowledge of gaming, server hosting, or SaaS industry
  • A high proficiency in English
  • Experience in a customer-facing role
  • Experience with Intercom or CRM software

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