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Remote SaaS Customer Support Leader in Dallas Fort Worth

Job is Expired
Location: Texas
Compensation: To Be Discussed
Staff Reviewed: Tue, Mar 23, 2021
Job Category: Customer Service
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced

Job Summary

A software development company is searching for a person to fill their position for a Remote SaaS Customer Support Leader in Dallas Fort Worth.

Core Responsibilities Include:

  • Managing the day-to-day operations of a team of six Customer Support Advisors
  • Leading your team to deliver a best in class service experience
  • Driving team results through coaching and mentoring

Qualifications Include:

  • 5+ years customer or technical support experience
  • Demonstrated leadership, SaaS experience
  • Technical knowledge and experience mastering a variety of software solutions
  • Experience training and/or coaching team members
  • Experience with Zendesk or CRM-related software, such as Salesforce
  • Experience creating reports and analyzing data to achieve KPI targets

COMPLETE JOB DESCRIPTION

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