Remote SaaS Customer Support Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 03, 2020

This job expires in 12 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote SaaS Customer Support Specialist.

Must be able to:

  • Ensure that customers receive best-in-class service
  • Serve as a first responder for inbound communication through our site
  • Troubleshoot technical issues and diagnose errors online and over the phone

Applicants must meet the following qualifications:

  • Experience using Intercom or similar to chat with customers
  • Comfort communicating with customers via chat, email and phone
  • 1+ year working in a customer-facing role at a B2B SaaS company
  • Exceptional written and verbal communication skills
  • Experience with a bug/issues management system (like GitHub, Zendesk or Jira)
  • Attention to detail and curiosity to identify the core of issues