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Remote SaaS Customer Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Sep 03, 2020
Job Category: Customer Service
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced

Job Summary

A software company is searching for a person to fill their position for a Remote SaaS Customer Support Specialist.

Must be able to:

  • Ensure that customers receive best-in-class service
  • Serve as a first responder for inbound communication through our site
  • Troubleshoot technical issues and diagnose errors online and over the phone

Applicants must meet the following qualifications:

  • Experience using Intercom or similar to chat with customers
  • Comfort communicating with customers via chat, email and phone
  • 1+ year working in a customer-facing role at a B2B SaaS company
  • Exceptional written and verbal communication skills
  • Experience with a bug/issues management system (like GitHub, Zendesk or Jira)
  • Attention to detail and curiosity to identify the core of issues

COMPLETE JOB DESCRIPTION

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