Job Summary

An information technology services company has an open position for a Remote SaaS Paid Customer Champion.

Core Responsibilities of this position include:

• Helping customers via email or chat to ensure they have the best experience possible
• Maintaining productivity standards for a Customer Champion
• Writing documentation to help users help themselves

Skills and Requirements Include:

• You’re highly skilled in technical customer support
• You're empathetic to users and can easily put yourself in their shoes
• You obsess over the details
• You love solving problems
• You love to write
• You love doing things efficiently